Category: Satisfaction Surveys

How to Fix the Emergency Room – WSJ

How to Fix the Emergency Room ERs are notorious for long waits, endless forms and inconsistent care. Now researchers and hospitals are rethinking the ways they work—with impressive results. Long wait times in the emergency room have bad effects for

Posted in Industry Updates, Satisfaction Surveys

Press Ganey to be acquired in $2.35 billion deal

Press Ganey, the healthcare consulting firm, announced Tuesday that it will be acquired by EQT Equity in a $2 billion deal. Under terms of the agreement, the private equity firm will pay $40.50 a share for Press Ganey’s stock. Press

Posted in Industry Updates, Satisfaction Surveys

We are suffering the grave consequences of a single survey question

“You’re nothing but a punk ass kid. And you’ll die a punk ass kid!” With that, she stormed out of the exam room, leaving me sitting on a stool, slamming the door behind her. Apparently she walked straight up to

Posted in Opioid Epidemic, Providers Perspective, Satisfaction Surveys

Doctors wrestle with mixed messages when deciding whether to prescribe painkillers

Steve Diaz, an emergency medicine doctor at Augusta’s Maine General Health, says he knows what patients want when they come to him in pain. Drugs. And preferably strong ones. “The only thing they think of is, ‘Do I get a

Posted in Industry Updates, Opioid Epidemic, Satisfaction Surveys

St. Elizabeth Hospital reduces noise and patient complaints after sound study

The ED and other spaces within the prior hospital were the source of staff and patient complaints about noise levels, which spurred St. Elizabeth to study acoustics and apply noise-reducing design in its newest facilities, he says. The hospital learned

Posted in Industry Updates, Satisfaction Surveys

The 10 states with the worst emergency department response time

While highly populated states like New York or California exhibit long emergency wait times on average, hospitals in small states with dense populations have the slowest response times of all. In one state, patients with broken bones have to wait

Posted in Industry Updates, Satisfaction Surveys

Survey: Healthcare ratings no better post-ACA implementation

The majority of Americans rate the quality of healthcare in the U.S. the same today as they did in 2013, before the Affordable Care Act came into effect, according to a recent Gallup poll.More than half (53 percent) of Americans

Posted in Industry Updates, Satisfaction Surveys

ER nurses are leaving. Patient satisfaction is a major reason why.

American health care now focuses on patient satisfaction as a marker of quality care.  Numerous studies have shown this practice to be unfounded, yet it continues.  It continues because it is easier and cheaper to provide pedicures, gourmet food, and

Posted in Industry Updates, Satisfaction Surveys

Why patient satisfaction surveys are riddled with problems

Nearly all physicians are now subject to patient satisfaction ratings. In my case, and many thousands of my colleagues across the country, it is via the survey tool sold to health care facilities by the Press Ganey Company. There are also

Posted in Industry Updates, Satisfaction Surveys

Patient satisfaction full circle

I get it. It is a little strange. In fact, some people even think I’m crazy. Why? I’m a physician, but in my free time, I love helping my colleagues improve their patient satisfaction. Lately, I’ve spent a lot of

Posted in Industry Updates, Providers Perspective, Satisfaction Surveys